FAQ

While we may not always have a fluent English speaker on site, several of our staff members are able to assist you in basic conversational English.

For any special requests or more detailed inquiries, we kindly invite you to contact us in advance via email.

We sincerely appreciate your understanding and look forward to welcoming you with the utmost care.

Cancellations or changes made within 24 hours of your scheduled appointment will incur a flat fee of 3,850yen.

We kindly ask that you notify us of any changes as early as possible by contacting us at optimum@melissa-jp.com

We would be delighted to tailor your treatment in consideration of your skin condition, overallwell-being, or any changes in your preferences on the day of your visit.

Kindly note, however, that should the adjustment require extended time or the use ofspecialized equipment, we may not be able to accommodate your request in full, depending onthe day’s schedule and availability.

As both a private treatment suite and a dedicated therapist are reserved exclusively for your visit, we kindly ask for your understanding that we are unable to offer refunds for changes made within 24 hours that result in a shorter duration or a lower-priced service.

To ensure the most fulfilling experience, we also kindly request that you arrive promptly, as late arrivals may shorten your treatment time

If you kindly return the consultation form via email prior to your visit, we’ll be able to begin your treatment approximately 10 minutes after your arrival.

After the treatment, you are welcome to leave at your convenience if you’re in a hurry or have no further questions.

Alternatively, you may enjoy a complimentary tea service if you wish to take a quiet moment to relax before heading out

This treatment features a carefully curated selection of advanced technologies, including low-frequency devices designed to gently tone facial muscles, high-frequency waves that promote deep cellular activation through soothing warmth, and specialized equipment such as Endermologie—each chosen to suit your individual skin condition and needs.

All techniques employed are entirely non-invasive and bear no resemblance to medical aesthetic procedures. The experience is completely free of discomfort. The pressure and intensity of the massage will be thoughtfully tailored to your personal preferences, ensuring a truly relaxing and bespoke experience.

Please rest assured—you will be treated with the utmost care and delicacy.

Endermologie is a state-of-the-art beauty technology originating from France, offering over 5,500 bespoke program variations. Through a harmonious blend of gentle suction and refined rolling massage, it delicately stimulates the skin and underlying muscles, enhancing microcirculation and promoting the natural flow of lymphatic fluids.

Renowned for its ability to support the body’s natural detoxification process, Endermologie helps smooth the appearance of cellulite, contour the silhouette, and encourage the release of accumulated toxins. In facial treatments, it softly awakens the skin from within—stimulating collagen and elastin production to restore suppleness, enhance firmness, and unveil a beautifully lifted, luminous complexion.

The Deep Wrinkle Facial is thoughtfully designed to address individual skin concerns using carefully selected technologies, and in many cases, it may provide a gentle lifting effect as part of its rejuvenating benefits.

However, should there be more pronounced skin laxity, we may graciously recommend transitioning to our Sculpt and Lift-Up Facial, which is more specifically curated to restore firmness and redefine facial contours with greater precision.

Should you desire, facial care may be incorporated into your Bespoke Treatment,thoughtfully tailored to your needs, preferences, and overall condition on the day of your visit.

However, if your foremost intention is to achieve a visible lifting effect, we would highly recommend our Sculpt and Lift-Up Facial—a treatment meticulously designed to enhance definition, restore firmness, and elevate the natural contours of the face.

A soothing scalp massage is thoughtfully included in all of our treatments, as we believe in caring for the mind as well as the body through gentle, holistic touch.

For guests experiencing heightened eye fatigue, heaviness in the head, or simply seeking a more prolonged moment of tranquility, we graciously recommend adding our extended Scalp Massage option—designed to provide deeper relief and a heightened sense of renewal.

We offer a refined selection of treatments featuring products that are entirely free from animal-derived ingredients. Should you wish to enjoy a fully plant-based or organic experience,we kindly invite you to share your preferences with us at the time of booking.

With advance notice, we will be pleased to tailor your treatment accordingly—ensuring an experience that aligns seamlessly with your values and desires.

We offer a refined selection of exceptionally gentle, low-irritant formulations suitable for even the most delicate skin. Prior to your treatment, your skin will be carefully assessed, allowing us to thoughtfully tailor a regimen that honors your unique sensitivities and concerns.

That said, in cases of active inflammation or severe allergic flare-ups, we may recommend postponing your visit to ensure your utmost well-being.

If you are currently under medical care for allergies, we kindly ask that you consult with your physician and obtain approval before scheduling your appointment.

Indeed, we would be delighted to curate a treatment experience that is gently attuned to the stage of your pregnancy, as well as to your individual needs and sensitivities.

To ensure your utmost comfort and well-being, we kindly ask that you share the details of your pregnancy stage and any specific concerns with us in advance via email. With this information, we will be pleased to tailor your time with us into an experience of deep care and serenity.

Your safety and well-being are of paramount importance to us. While we are pleased to welcome guests with a variety of health conditions, certain treatments may not be appropriate depending on your medical history.

If you are currently under medical care and your condition may be affected by enhanced blood or lymphatic circulation, we kindly encourage you to consult your physician before making a reservation.

Please be advised that high-frequency equipment is contraindicated for those with pacemakers,thrombophlebitis, or sensory impairments relating to pain or temperature. Furthermore,「Integral Body 」and 「Endermolift treatments」 are not recommended for guests with cancer, infectious diseases, active herpes or inflamed skin lesions, blood disorders, those taking anticoagulant medication, during pregnancy, or in cases of high-risk thrombosis or vitiligo.

Should you have any concerns, we would be most pleased to assist you in selecting a treatment that offers both comfort and peace of mind, in harmony with your individual needs.